Return Policy
The following are the conditions for product returns:
1. Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered. We highly recommend checking before acknowledging the delivery from the delivery person.
2. Any type of cosmetics, undergarments and perishable items such as fish, meat, vegetable, egg, any type of dairy items, liquid milk, curd, sweets, cheese, ice cream, any type of loose grains (rice, lentil, dal, flour, sugar, chola) ARE NOT RETURNABLE AFTER DELIVERY. Once the customer received considered it sold in acceptable condition.
3. We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Mjmart (mjmart.com.bd) authority will not be liable for any future claim.
4. After customer consent or signature at the delivery slip; Mjmart (mjmart.com.bd) has the right to cancel any refund or return request.
5. Customers can return the products (other than the perishable items) to the Mjmartâs Business Operation Hub (Mirpur-06) within the same day receiving the product.
6. Customer can exchange products such as fashion (except undergarments), sportswear, fitness, and household products within 3 days from the purchase date. The exchangeable products should be in packed as delivered and selling conditions to any other customer. No exchange will be allowed if any package or product unsealed, partially broken, torn, an inadequate condition or any other damage noticed.
7. If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately after receiving it.
8. Any returnable or exchangeable product must be unused, unwashed and without any flaws.
9.We encourage our customers to cross check each and every item while the delivery man is present at your premises if the customer is not receiving the products then the responsible person who is receiving the product is responsible to give signature at the delivery slip.
10. If the ordered product quantity is mismatched / excess / less / items not exactly ordered, we request you to notify us within 24 hours from the receiving time.
11. The customer must contact the Customer Service Hotline +880 9696-913701 (10am to 9pm) & +8801775542305 between 10 am to 9 pm daily for any kind of return/exchange if required.
12. Mjmart (mjmart.com.bd) reserves all the rights to decide for any return or refund for any kind of request.
Refund Policy
1. If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options with the same price range or increased price (if any). The additional amount can be paid in paid during delivery. You can also have the option to take a refund through your card or Bkash/Nagad or adjustment voucher which can be used in future orders at Mjmart (mjmart.com.bd) platform). If for any reason, you decline to take product replacements, then the items will be dropped from the list, otherwise, the order will be canceled in full and we will start the refund process.
2. Please make sure to make your refund request by calling our Customer Service +880 9696-913701 (10am to 9pm) & +8801775542305 between 10 am to 6 pm every day. You may need to send an email request to info@mjmart.com.bd for a refund. Mjmart (mjmart.com.bd) will retain full right over the refund payment policy.
***The refund process will usually take approximately up to 15 working days from the date of refund request in written to complete the refund via Card. If there is any dispute / inappropriate amount of claim, it may take more days to settle the refund.
***The refund via mobile banking may take up to 3-5 working days from the date of the refund request is made.
***No cash refund is allowed for a refund if the payment made by any pre-paid card/debit card/credit card or any digital payment gateway.